Privacy policy

Privacy Policy for Handmade Oil Art

Effective Date: October 12, 2026
 Website: www.handmadeoilart.com ("Website", "Site", "we", "us", or "our")
 Brand / Operator: Handmade Oil Art (Operating under a Delaware LLC)
 Contact Email: hello@handmadeoilart.com

 

1. Introduction

Handmade Oil Art is committed to protecting your personal information and your right to privacy. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and what rights you have regarding your data when you visit our website, purchase custom made-to-order oil paintings, or interact with our services.

By accessing or using our Website, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Site.

 

2. Information We Collect

A. Personal Information You Provide to Us

We collect personal information that you voluntarily provide when you make a purchase, create an account, request a custom painting commission, subscribe to our newsletter, or contact customer support:

Contact & Identity Information:

  • Full name, email address, phone number.

Shipping & Billing Information:

  • Shipping address, billing address, recipient name, delivery instructions.

Payment Information:

  • Credit/debit card numbers, PayPal, Apple Pay, Google Pay, or other payment processor details.

(Note: Payment data is encrypted and processed directly by PCI-DSS compliant third-party payment gateways such as Shopify Payments, Stripe, or PayPal; we do not store your full card numbers on our servers).

Custom Commission Data:

  • Reference photographs, dimensions, color preferences, artist notes, and correspondence regarding custom artwork.

B. Information Automatically Collected

When you browse our Site, we automatically collect certain device and usage data:

Device & Technical Data:

  • IP address, browser type and version, operating system, device identifiers, time zone settings, and language preferences.

Browsing & Interaction Data:

  • Referring URL, pages viewed, time spent on pages, search queries on our Site, add-to-cart actions, and exit pages.

Cookies & Tracking Technologies:

  • We use cookies, web beacons, pixels, and tracking tags (including Shopify analytics, Google Analytics, and Microsoft Clarity) to understand customer journeys and optimize website performance.

 

3. How We Use Your Information

We process your personal information for the following legitimate business purposes:

Order Fulfillment:

1. Processing payments, hand-painting your artwork, building custom frames, packaging, customs clearance, and delivering shipments via FedEx/DHL.

Customer Support & Updates:

2. Sending order confirmations, milestone updates (e.g., painting completion photos for approval), tracking numbers, and responding to inquiries.

Site Personalization & Optimization:

3. Improving our catalog, user experience, collection filtering, and website performance.

Marketing & Promotions:

4. Sending curated newsletters, promotional discounts, and styling guides (only with your explicit opt-in consent; you may unsubscribe at any time).

Fraud Prevention & Legal Compliance:

5. Screening orders for fraud, verifying identity for high-value transactions, calculating taxes, and complying with export/import regulations.

 

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We share information only with trusted service providers necessary to operate our business:

E-Commerce & Hosting Infrastructure:

  • Shopify Inc. (storefront, database, checkout infrastructure).

Payment Processors:

  • Shopify Payments, Stripe, PayPal (secure transaction processing).

Shipping & Logistics Partners:

  • FedEx, DHL, UPS, and customs brokerage partners to transport and deliver your framed art safely to your door.

Studio & Production Partners:

  • Our dedicated master art studio in Dafen Art Village receives only the necessary artwork specifications, dimensions, and shipping labels to paint, frame, and dispatch your order.

Analytics & Marketing Tools:

  • Google Analytics, Meta Pixel, Klaviyo, and Microsoft Clarity to analyze website traffic and send transactional emails.

Legal & Regulatory Authorities:

  • When required by law, subpoena, or to protect our legal rights, property, or safety.

 

5. International Data Transfers

Our business operates across borders. Artwork is hand-painted and dispatched from our studio facilities in Shenzhen/Dafen to customers worldwide, managed through our Delaware LLC entity in the United States. Your information may be transferred to, stored, and processed in the United States, China, and other countries where our service providers operate. We take all reasonable steps to ensure your data is treated securely and in accordance with applicable privacy laws.

 

6. Cookies and Tracking Choices

You can manage your cookie preferences through your web browser settings. You may refuse or disable cookies, but doing so may affect the functionality of the checkout process and personalized features on our Site.

 

7. Your Privacy Rights

Depending on your location, you may have specific privacy rights:

A. European Economic Area (EEA) & UK (GDPR / UK GDPR)

If you reside in the EEA or UK, you have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your personal data ("Right to be Forgotten").
  • Object to or restrict the processing of your data.
  • Request data portability.
  • Withdraw consent at any time for marketing communications.

B. California Residents (CCPA / CPRA)

If you are a California resident, you have the right to:

  • Know what categories and specific pieces of personal information we collect, use, and disclose.
  • Request deletion of your personal information.
  • Opt-out of the "sale" or "sharing" of personal information (we do not sell your personal data).
  • Non-discrimination for exercising your CCPA rights.

To exercise any of these rights, please email us at hello@handmadeoilart.com with the subject line "Privacy Rights Request".

 

8. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, satisfy accounting/tax requirements, or comply with legal obligations. We employ industry-standard technical and organizational security measures (SSL encryption, access control, tokenized payments) to safeguard your data.

 

9. Children's Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. Any revisions will be posted on this page with an updated "Effective Date."

 

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact our Data Protection Team at:

Email:

  • hello@handmadeoilart.com

Website:

  • www.handmadeoilart.com 

Entity:

  • Handmade Oil Art LLC (Delaware, USA)