Refund & Return Policy for Handmade Oil Art

Website: www.handmadeoilart.com
 Effective Date: October 12, 2026
 Support Email: hello@handmadeoilart.com

 

1. 100% Hand-Painted Artisan Guarantee

At Handmade Oil Art, every piece is an authentic oil painting created individually by hand on linen canvas. Because each piece is made to order, our return and refund policy is structured to protect both our customers and our artisan studio partners.

 

2. Order Cancellation Window

Within [24] Hours of Order:

● You may cancel your order for a 100% full refund with zero cancellation fees if requested within [24] hours of purchase.

After Production Begins (Day 2+ until completion):

● Once our studio has prepared custom stretcher frames, allocated linen canvas, and commenced painting, orders canceled prior to dispatch are subject to a [15–25%] materials and labor fee to cover initial studio costs.

After Dispatch:

● Once an order has been crated and handed over to FedEx / DHL, the order cannot be canceled in transit.

 

3. Pre-Shipment Photo Approval Process

To ensure you love your painting before it leaves our studio:

1. When painting is complete, we email you high-resolution photographs of your exact finished piece.

2. You have [3–5] business days to review the photos and request any minor color adjustments or modifications.

3. Once you approve the photos, your artwork is custom-framed, crated, and shipped.

 

4. Standard Catalog Returns (Post-Delivery)

If you are not completely satisfied with your standard catalog painting after delivery:

Return Notification Period:

● Contact us within [14–30] calendar days of delivery.

Return Condition:

● The artwork must be returned in its original condition, securely repackaged in its original wooden crate/protective foam packaging to prevent return transit damage.

Return Shipping & Restocking:

● For buyer's remorse or preference-based returns, return international freight charges and a standard [15–20%] restocking fee are the responsibility of the customer.

Refund Processing:

● Upon receipt and inspection of the returned painting at our facility, refunds are processed back to your original payment method within [5–7] business days.

 

5. Custom Commissions & Bespoke Sizing

Paintings commissioned from personal customer reference photos, custom family portraits, or customized non-standard dimensions are unique bespoke creations and are non-refundable once approved via pre-shipment photo review and shipped.

 

6. Damaged or Defective Deliveries (100% Free Replacement)

If your artwork arrives damaged from transit:

1. Take clear photos of the damaged outer crate/packaging and the damaged artwork.

2. Email within [48] hours of delivery.

3. We will immediately commission an expedited free replacement painting and handle all logistics at no extra charge to you.